Return & Refund Policy
30-Day Return Window
We want you to love your Smiles Fashion pieces. If you're not completely satisfied, you may return most items within 30 days of the delivery date for a refund or exchange.
Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Returned within 30 days of the delivery date
- In original, unworn, unwashed condition
- With all original tags still attached
- In original packaging where possible
- Accompanied by proof of purchase (order code or receipt)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Items marked "Final Sale" at time of purchase
- Items that have been worn, washed, or altered
- Items returned after the 30-day window has closed
Restocking Fee
How to Initiate a Return
- Email support@smilesfashion.us with your order code and reason for return
- We will send you a Return Merchandise Authorization (RMA) number and instructions within 1–2 business days
- Ship the item(s) back to our Secaucus, NJ facility using a trackable carrier
- Once received and inspected, we process your refund or exchange within 5–10 business days
Return Shipping Costs
Return shipping is the customer's responsibility, except when the item is defective, damaged in transit, or we shipped the wrong item — in those cases we provide a prepaid return label at no cost to you.
Refunds
Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return. Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.
Exchanges
Want a different size or print? We're happy to process an exchange as long as the item is in stock. Contact support@smilesfashion.us to get started — exchanges follow the same eligibility conditions as returns.
Defective or Wrong Items
If you received a defective piece or we sent the wrong item, contact us within 7 days of delivery with a photo and your order code. We'll send a replacement or issue a full refund at no cost to you.